Resume

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Education

Masters in Human-Computer Interaction, 2006 - 2007
Carnegie Mellon University, 4.0 GPA, Pittsburgh, PA

B.S. Software Engineering, 1999 - 2003
Minor in Business Management
Milwaukee School of Engineering, 3.9 GPA, Milwaukee, WI

Skills

Explorative Design

Wireframing
Storyboarding
Use Cases
Personas
Contextual Inquiry
Directed Storytelling
Diaries and Surveys
Focus Groups
Scenario Testing
Paper Prototyping
Card Sorting
Mental Models
Video Sketches

Evaluation Methods

Think-Aloud Usability
Heuristic Evaluation
Keystroke-Level Modeling
Cognitive Walkthrough

Design Tools

OmniGraffle
Illustrator
Photoshop
InDesign
Dreamweaver
Fireworks
MS Expression

Prototyping

CSS, HTML, XML
JavaScript, jQuery
Flash, Flex, Actionscript
Java, Swing, AWT
PHP, SQL, C++, Perl
Visual Basic .NET
Design Patterns

Experience

Salesforce Enterprise Application, 2009 - Present
User Interface Designer, Salesforce.com Inc., San Francisco, CA
  • Redesigned the user experience of product features in key parts of the Salesforce application, including: Analytics Charts, Sales Forecasting, and the Chatter Collaboration Cloud.
  • Produced interactive prototypes to test usability of designs with customers as well as communicate the design requirements to developers.
  • Validated designs through concept validation and usability tests with customers on a monthly basis.
Yahoo! Autos Website, 2007 - 2009
Interaction Designer, Yahoo! Inc., Sunnyvale, CA
  • Led redesign of vehicle research pages consisting of over 60 unique page templates and accountable for approximately 50M monthly page views and $30M annual revenue.
  • Created new product concept for a dealership directory. Defined use cases, created wireframes, built an interactive prototype, conducted competitive analysis, and pitched designs to partners.
  • Planned and coordinated user studies involving: participatory design, card sorting, focus groups, directed storytelling, remote feature prioritization, quantitative surveys, and think-aloud usability testing.
GE Healthcare PACS Radiology User Interface, 2007
Masters in HCI Capstone Project, Carnegie Mellon University, Pittsburgh, PA
  • Designed and implemented a next-generation PACS user interface using Microsoft Expression technologies resulting in two patent applications.
  • Studied over 20 expert users in clinical settings. Used findings from existing workflows, cultural attitudes and physical environments to design a new PACS experience.
  • Identified over 110 actionable usability problems with existing PACS system for incorportation into future development releases.
easyMed Smart Home System, 2007
Interface and Interaction Design, Carnegie Mellon University, Pittsburgh, PA
  • Directed a video sketch of an intelligent agent for increasing medication compliance.
  • Practiced rapid iterative design through techniques such as directed storytelling, competitive analysis, and concept validation.
DDG-1000 Navy Program User Interface, 2003 - 2006
Software Engineer, BAE Systems, Land & Armaments, Minneapolis, MN
  • Defined requirements, designed and developed a GUI controller for the DDG-1000 Advanced Gun System.
  • Designed and documented formal software qualification test plans for system testing of the DDG-1000 Advanced Gun System.
  • Generated a traceability framework for automated embedded software tests.